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Privacy policy

Introduction

SolidFlow B.V. (“SolidFlow,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This privacy policy describes how we collect, use, store, and disclose information about our visitors and users (“you” or “your”) through our website and services. This policy applies to all websites and services offered by SolidFlow.

Data Security

We take extensive measures to protect the information we collect from or about you against unauthorized access, use, or disclosure. These measures include:

  • Technical security measures
  • Administrative security measures
  • Physical security measures

Our security systems are regularly tested to ensure they meet the highest industry standards and best practices. While we strive to protect your data, we encourage you to take precautions to protect your personal data as well.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it.

Incident Response And Data Breaches

In the event of a security incident or data breach, we will inform the relevant authorities and affected parties without undue delay, in accordance with the GDPR.

Data Processing Agreement (DPA)

We offer a data processing agreement (DPA) to our customers to outline the responsibilities and obligations of both parties regarding data protection.

Customer Data And Ownership

Data provided and uploaded by the customer to our SaaS service remains the property of the customer. We process this data solely for the purposes described in this privacy policy and our agreement with the customer.

Third-Party Integrations

We may integrate with third parties to provide certain services. We are not responsible for the privacy practices of these third parties, and we recommend consulting their privacy policies.

Data Minimization And Aggregation

We collect only the minimum amount of data necessary for the purposes for which it is processed. Where possible, we anonymize or pseudonymize data to protect the privacy of our users.

Data Subject Rights And Procedures

Users can exercise their rights by contacting us at info@solidflow.io. We will handle requests within a reasonable time and respond in accordance with applicable law.

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